WE BUIDL WEB 3
CUSTOMER EXPERIENCE SOLUTIONS
Boost your web3 project by reducing barriers and frictions for your customers
Among our clients
The customer effort required to find support can be significantly reduced by leveraging AI, ML, and automation. We optimise your processes and develop an omnichannel strategy that delivers a seamless and consistent customer experience to empower your customers.
We help you to acquire and retain customers by implementing a feedback dashboard that includes all categories of topics that your community is discussing across all social media and support channels. Help everyone in your organisation to understand the ROI of your CX improvements.
When customers have a question, they need one sophisticated place to go to find an answer. We focus on building and improving the customer journey of your helpdesk portals and community to help you reduce costs and user churn by making it as easy as possible to complaint.
Being aware of your most loyal customers isn't enough; you also have to treat them as such. We help you with running ambassador and loyalty programmes, from conceptualisation to execution and data-driven evaluation of the right customer segmentation.
In your first consultation we will find out what we can do for you to improve your customer experience.
You will receive a customised plan about the project scope with recommendations for new features, processes or strategies.
After having defined the project scope, we will provide you with a quote and an NDA. Upon agreement, the project will be caried out.
The project will be executed as outlined in its plan and once finalized handed over to your team. During execution, time is given for pivots and continuous improvements.
Clemens holds a BSc degree in Economics and has a rich background in building customer-facing support solutions in Web 3. He spent five years building Bitpanda's customer support/community department from scratch and scaling it from pre-seed to unicorn. His knowledge in the field is extensive and he is known for his strong analytical and managerial skills.
Dominik is a highly skilled tech professional with expertise in support administration, front-end development, and automation. He has built several crypto communities, researched for VCs and design thinking companies and was responsible for administrating and transforming Bitpanda's support IT infrastructure. He holds a degree in IT and business, and is known for his strong problem-solving skills and ability to drive results.